Screening Process

KnoWEwell’s Screening Process

KnoWEwell is a private, secure, and safe community and marketplace platform for members. KnoWEwell uses an extensive screening process to screen all provider members and product and services companies when they apply to become part of our community network and reassess upon changes in membership status and new information received from our third-party vendor Universal Background Screening. We are committed to our members in maintaining a community network of trusted providers and organizations, and those who don’t meet our criteria will be rejected or promptly removed from our community. If you have any concerns that a provider or organization is not meeting our standards, please contact us so that we can quickly investigate.

Updated: September 2020

Since March 2020 due to the coronavirus pandemic, several government agencies and courts across the country temporarily closed their offices. Please be advised that these actions could impact the background checks that are performed by Universal Background Screening during this period.

Further, some of the sources of information BBB relies on are temporarily unavailable. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. BBB information and Business Profiles reflect the most current information available to them.

Nevertheless, KnoWEwell screening will still continue. KnoWEwell does not provide medical advice. As always, we encourage individuals to perform their own research, to the extent possible, before contacting any provider, and or purchasing any product or services from any organization.

Screened

All U.S. providers complete a comprehensive professional and practice onboarding questionnaire which includes, among other things as applicable: the provider’s education, credentials, certification and/or license information, practice insurance, as well as the related documentation and professional and client references. KnoWEwell reviews the completeness of the questionnaires and verifies the related documentation matches the questionnaire which then forms their profile in our community.

For practices and professional organizations, we verify the entities are mission-aligned, is insured, and as applicable review their Better Business Bureau rating and or are an entity in good standing, as well conduct checks of the references provided.

Checked

For U.S. Silver and Gold Provider Members, KnoWEwell expands our process and engages Universal Background Screening (“Universal”), a leader in background screening and credential verification.

Universal conducts checks for Office of Inspector General (OIG) sanctions, the Excluded Parties Listing System for negative information, and verifies the provider’s professional license or, if a license is not applicable the provider’s education credentials or certification.

Once the information is received, reviewed and if approved by KnoWEwell, the checked providers have “Checked” label added to their profile and their Business Organization Profile is included in KnoWEwell’s Organizations Directory.

Verified

For U.S. Gold Provider Members, the same Checked process described above is performed plus Universal performs a criminal background check. This background check includes a search for relevant criminal convictions through a national criminal database and the sex offender database.

Once the information is received, reviewed and if approved by KnoWEwell, the checked providers have “Verified” label added to their profile and as applicable their Business Organization Profile is included in KnoWEwell’s Organizations Directory.

KnoWEwell requires all members to agree to our terms and conditions.

KnoWEwell engages a third-party Universal Background Screening (“Universal”) that verify any applicable provider licenses and uses a national criminal database ("NCD") to screen our Gold Provider Members. The national and state-level licenses vary by profession and state, and the comprehensiveness of the NCD varies by state.

Universal is accredited by the Professional Background Screening Association, is well known in the medical industry, and maintains the highest level of security and confidentiality of applicant information (the same encryption technology used by the financial industry and for military systems). For more information see their website at www.universalbackground.com.